Last updated: [Insert Date]
- Overview
At Magic Carpet Travel, we understand that travel plans may change.
This Refund Policy outlines the conditions under which refunds are granted for tours, travel packages, Nile cruises, transportation, and other services booked through:
🌐 www.magiccarpetegypt.com
By confirming a booking with us, you agree to the terms below.
- Deposit Policy
To secure your reservation, a deposit or full prepayment may be required.
2.1 Standard Deposits
Deposits are generally non-refundable because they are used to:
- Secure hotel rooms
- Reserve Nile cruise cabins
- Book licensed tour guides
- Arrange transportation and permits
2.2 Full Prepayment
Full payment may be required for:
- Peak season bookings
- Luxury tours
- Nile cruises
- Last-minute reservations
These services may have strict cancellation conditions.
- Cancellation by the Traveler
All cancellation requests must be sent in writing to:
📧 info@magiccarpetegypt.com
The cancellation date is the date we receive your request.
3.1 Day Tours & Excursions
- More than 48 hours before the tour:
✅ 100% refund
- Less than 48 hours before the tour:
🔸 50% refund
- Same day cancellation or No-Show:
❌ No refund
3.2 Multi-Day Tours & Travel Packages
- More than 30 days before arrival:
✅ Full refund (excluding bank / payment fees)
- 15 – 30 days before arrival:
🔸 75% refund
- 7 – 14 days before arrival:
🔸 50% refund
- Less than 7 days before arrival or No-Show:
❌ No refund
3.3 Nile Cruises & Hotels
Nile cruises and certain hotels operate under their own cancellation policies.
Therefore:
- Higher cancellation fees may apply
- Some bookings may be partially or fully non-refundable
Exact conditions will always be stated in your confirmation email.
- Changes & Rescheduling
4.1 Date Changes
We understand flexibility is important.
Whenever possible, we offer:
✅ One free date change if requested at least 7 days before arrival
Price differences may apply depending on:
- Season
- Availability
- Supplier rates
4.2 Last-Minute Changes
Changes requested less than 7 days before arrival:
- Are subject to availability
- May be treated as a cancellation
- Cancellation by Magic Carpet Travel
In the rare event that we must cancel your tour due to:
- Force majeure
- Government restrictions
- Safety concerns
- Operational reasons beyond our control
You will receive:
✅ 100% full refund
OR
✅ Alternative tour option
OR
✅ Travel credit for future use
- No-Show Policy
Failure to arrive at the agreed:
- Pickup time
- Hotel lobby
- Airport
- Meeting point
will be considered a No-Show, and:
❌ No refund will be issued
- Unused Services
No refunds are provided for:
- Missed sightseeing tours
- Early departure
- Late arrival
- Unused accommodation
- Unused transfers
- Refund Method
Refunds are made using the original payment method.
Please note:
- Bank transfer & payment gateway fees are non-refundable
- Currency exchange differences are not refundable
- Refund processing time: 7 – 21 business days
- Force Majeure
No cash refunds will be issued for cancellations due to:
- Flight cancellations
- Natural disasters
- Pandemics
- War or civil unrest
- Government travel restrictions
However, we will always try to offer:
✔ Flexible rescheduling
✔ Travel credit
- Special Offers & Promotional Rates
Discounted, last-minute, or promotional bookings may be:
❌ Non-refundable
❌ Non-changeable
These conditions will be clearly stated at the time of booking.
- Third-Party Suppliers
Some services are provided by third parties such as:
- Airlines
- Hotels
- Nile cruise companies
Their cancellation policies will apply in addition to ours.
- Chargebacks & Payment Disputes
By booking with Magic Carpet Travel, you agree to contact us first to resolve any issue.
Initiating a chargeback without prior communication may:
- Delay your refund
- Result in cancellation of services
- Be disputed with full booking documentation
- Travel Insurance (Strongly Recommended)
We highly recommend comprehensive travel insurance covering:
- Trip cancellation
- Medical emergencies
- Flight disruption
- Personal belongings
- Contact Us
For cancellations or refund requests:
Magic Carpet Travel
Luxor – Egypt
📧 info@magiccarpetegypt.com
📞 +20 155 499 9050
🌐 https://magiccarpetegypt.com